Reviews

Restaurant Het Nieuwe Palinghuis

Sint Jansvliet 14 2000 ANTWERP
lora wil
lorawil
Reviewed on  18/04/2022 22:41

Terrible customer service!!! We experienced discrimination, It was pathetic!!!.

Terrible customer service!!! We experienced discrimination, It was pathetic!!!. After shopping we entered a restaurant on Sunday afternoon for nice quick bite “as they say on their website”, but it turned into completely full harassment from the staff…. Blond hair lady… she came up to take our order and we said we would like to order each one of us lobster soup which as described should be amazing soup and for the main course we couldn’t find what we want and we thought we would take a soup, nice wine, coffee and perhaps some desserts. But the waitress was so rude and angry that she told to us that she is not going to serve to us the soup and if we don’t like anything else we could read menu on the door before we came in! Nevertheless she told to us that this is not a snack bar where you can find French fries!!!!! People sue for such a treatment and win!!! I travel all over the world for my business .. I`ve been thousands fine dining and Michelin star places, never ever received such bad experience! To restaurant owner: if the context of your restaurant is exceptional, please mention on your website, outside door menu and general menu that customers who would like to order 1 course ARE NOT welcome!!!!

lora wil
0 Favorites
1 Review
Reviewed on  18/04/2022 22:41

Terrible customer service!!! We experienced discrimination, It was pathetic!!!.

Terrible customer service!!! We experienced discrimination, It was pathetic!!!. After shopping we entered a restaurant on Sunday afternoon for nice quick bite “as they say on their website”, but it turned into completely full harassment from the staff…. Blond hair lady… she came up to take our order and we said we would like to order each one of us lobster soup which as described should be amazing soup and for the main course we couldn’t find what we want and we thought we would take a soup, nice wine, coffee and perhaps some desserts. But the waitress was so rude and angry that she told to us that she is not going to serve to us the soup and if we don’t like anything else we could read menu on the door before we came in! Nevertheless she told to us that this is not a snack bar where you can find French fries!!!!! People sue for such a treatment and win!!! I travel all over the world for my business .. I`ve been thousands fine dining and Michelin star places, never ever received such bad experience! To restaurant owner: if the context of your restaurant is exceptional, please mention on your website, outside door menu and general menu that customers who would like to order 1 course ARE NOT welcome!!!!